When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.
We ship worldwide and currently offer express delivery as an option. Express delivery is a fully trackable courier service in which you will receive updated information on your order and its journey to you. A signature from you is required upon the arrival of your package(s).
If you are unavailable on the first attempt of delivery, the courier will take away your package(s) and leave a card for you to fill out and arrange a different time for redelivery. It is important to fill out the instructional card as the courier will only attempt to deliver your package(s) two more times the next business days.
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Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary by country. If you have any questions related to customs charges you are advised to contact your local customs.
By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.
If you refuse a shipment from JohnAuthentics, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to JohnAuthentics. This amount will be deducted from your merchandise refund. In the instance, the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.
Your In-Stock item will be shipped once the item is located in stock, your payment is approved, and the receiving address is verified. It takes 1-2 business days.
All shoes and sizes are available to order whether in stock or not. Please note that purchases may take up to 20 business days to receive depending on availability of product(s) and destination locations.